Alterations & Return Policy
RITUAL COMPLIMENTARY ALTERATIONS AND REMAKES
Custom made fashion can be tricky, and getting everything perfect on your first try doesn’t always happen. Don’t worry though, we’re committed to doing what we can to help you get the perfect fit. If you don’t 100% love how your item fits, we’re more than happy to provide a complimentary alteration or remake. We excel at making alterations and remakes quick and hassle-free.
Note: In addition to complimentary alterations, custom made clothing and tailored clothing can also be returned for store credit, or exchanges, subject to the Return & Exchange policy below.
COMPLIMENTARY ALTERATION AND REMAKE TERMS
Alteration and remake requests must be initiated within 7 days of when you receive your order.
After a remake or alteration request has been submitted please expect around four weeks - eight weeks for an updated item to be delivered .
In order to request an alteration or remake, you must return your original garment to the closest RITUAL location please email us for the best location.
Each customer is entitled to up to two complimentary remakes for tailored clothing. One is usually enough, but you get two. Just in case. If the mistake is on our end.
If the mistake was made on your end around the sizing which happens it is ok. We ask all customer to fill out this chart and follow the instructions, if possible please also send us photos ( we do not need to see your face) front back and side so we can compare. If a customer fills out the chart incorrectly and the item is made to the wrong size due to a mistake on the customers end we will still exchange the item but may charge up to a 15% restocking fee determined by us on re-sellability. Please be mindful to double check and send photos to avoid any restocking.
Customers are responsible for return shipping costs.
Alterations and remakes are subject to fabric stock and availability. If a fabric is no longer in stock, an alternative of equal or lesser value may be selected.
If your body changes significantly after receiving your garment, we’re more than happy to help update your saved size. However, beyond your two complimentary remakes, RITUAL is not responsible for remaking shirts and tailored clothing to fit your changing body size.
Receiving a complimentary remake on a of tailored clothing does not disqualify you from a full exchange or store credit . You’ll just need to return both the original and the remade version of the garment to us to receive a full store credit or exchange.
For tailored clothing only, in order to request reimbursement for local tailoring expenses, a photo of the receipt must be furnished.
Up to $100 can be reimbursed for an item 1000,00-5000,00
Up to $75 can be reimbursed for a item 500.00-1000.00
Up to $50 can be reimbursed for a item 250.00-500.00
Up to $25 can be reimbursed for a item 100.00-250.00
Return & Exchange Policy
For all tailored or custom made items
If you’re not 100% satisfied with your order, you may return it for store credit or exchange (within 7 days).
For all non tailored or custom made items
If you’re not 100% satisfied with your order, you may return it for store credit (within 7 days).
RETURN & EXCHANGE POLICY TERMS
Non made to order products must be returned within 7 days of when they were purchased to qualify for full store credit.
All Tailor made products must be returned within 7 days of when they were purchased to qualify for store credit or a exchange.
Any products must be unworn, unwashed and unaltered in order to be returned for a refund or store credit.
Refunds can only be issued to the original payment method.
Processing time for refunds, store credit, and exchanges is up to 30 business days.
RITUAL is not liable for returns that are lost or damaged in transit. Customers should keep record of tracking information to minimize confusion.
Exchanges and remakes are all subject to stock and fabric availability.
Gift items can be exchanged or returned for store credit by the recipient with proof of purchase.
Refunds for gifted items can only be issued to the original purchaser’s form of payment.
Our return policy is not a warranty. Products with extensive wear may not be accepted as returns.
Customers deemed to be abusing our return policy may be restricted from making additional purchases. RITUAL reserves the right to refuse to do business with any customer for any reason.
SPECIAL NOTES FOR CUSTOMERS OUTSIDE THE US, CANADA & EU
The following terms specifically apply to customers in the following countries: Argentina, Australia, Brazil, China, Hong Kong, Japan, New Zealand, Norway, Philippines, Singapore, Switzerland, and Taiwan.
Customers are responsible for any incurred customs duties, fees or taxes. These fees are non-refundable.
Complimentary outbound shipping is provided for items returned for exchange and alterations for customers located outside of the US, Canada and EU, however, the customer is still responsible for any incurred customs fees or taxes.
⋄ M A D E TO O R D E R ⋄
To measure yourself for a custom jacket, gown or leather pants, please follow the following guides and email us the results either as a picture of your measurements handwritten on the downloadable image or typed directly as part of the email to firstname.lastname@example.org
also please send us photos of your front back and side , no face needed, and please hide the bits we use them internally to compare the chart to , to make sure there is no error.
Please note, we have slightly different measurements for female and male bodies.
We will adjust to fit the design you are ordering and leave room for layers under the jackets unless otherwise requested. For gowns, specify how tall your heels normally are as well. Measurements can be typed separately, or you can download, print and send us a picture of the completed form if you prefer.
Please don't hesitate to write us with any questions about this process.