What does the warranty cover?
Our limited warranty covers all mechanical failures such as broken zippers, snaps and closures and all structural failures such broken seams and stitch work for the lifetime of the product.
What does it not cover?
We do not cover aesthetic damage such stains, rips, tears, burns, or theft. Aesthetic damage is defined as damage caused exclusively by the owner of the product, with no mechanical or structural failure.
What is the Period of coverage?
Our warranty covers the original registrar for the life of the product. As long as you bought it from us and have a copy of your receipt, you are covered. We do not cover products that have been resold.
What will we do to fix mechanical or structural failures?
We will fix all mechanical or structural failures to the best of our ability. If we are unable to fix the issue we will replace the product free of charge. In some circumstances where replacement is necessary but the original product has been discontinued, we may substitute the original product for a comparable product from our current collection.
How do you get the service?
simply keep your receipt of purchase on hand to confirm your purchase when repairs are needed. Contact us and ship us the repair we will repair it and return it as soon as possible.
To measure yourself for a custom jacket, gown or leather pants, please follow the following guides and email us the results either as a picture of your measurements handwritten on the downloadable image or typed directly as part of the email to firstname.lastname@example.org
also please send us photos of your front back and side , no face needed, and please hide the bits we use them internally to compare the chart to , to make sure there is no error.
Please note, we have slightly different measurements for female and male bodies.
We will adjust to fit the design you are ordering and leave room for layers under the jackets unless otherwise requested. For gowns, specify how tall your heels normally are as well. Measurements can be typed separately, or you can download, print and send us a picture of the completed form if you prefer.
Please don't hesitate to write us with any questions about this process.